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Guide

Tenant Handover and Move-Out: How to Avoid Disputes

By Flavio Peter, founder of ImmoManage · Updated November 6, 2026

When a tenant moves out, the handover inspection often decides whether there's a dispute over damages and the deposit. Here's how to get it right.

Duty to mitigate damages

If a tenant terminates early, they only owe rent until the next ordinary date if the landlord makes reasonable efforts to re-let the unit (CO Art. 264).

The handover protocol

  • Meter readings (water, electricity, heating) with date
  • Condition of each room: floors, walls, fixtures
  • Number of keys handed over
  • Defects noted, documented with photos
  • Both parties' signatures

Normal wear or damage?

Only wear that exceeds the fixture's average lifespan counts as damage chargeable to the tenant.

Important

Without a signed protocol documenting defects, deducting repair costs from the deposit is hard to justify.

💡 Digital handover protocols with ImmoManage

Create the protocol directly on a tablet, with photos, meter readings and both signatures. Compare move-in and move-out condition side by side.

Frequently asked questions

Do I have to create a handover protocol? +

Not legally required, but strongly recommended — without one, damage is hard to prove in a dispute.

Can I reject a prospective successor tenant? +

Only for objective reasons such as insufficient creditworthiness. An unjustified rejection may breach the duty to mitigate damages.

Related guides

Utility Billing in Switzerland: A Landlord's Complete GuideRent Increases in Switzerland: Rules, Forms and DeadlinesTerminating a Rental Agreement in Switzerland: Deadlines and FormsRental Deposits in Switzerland: What Landlords Need to KnowManaging Strata Property in Switzerland: A Complete Guide

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